Freshworks ITSM

Modernize Your IT Service Management

Elevate your IT services with Faye + Freshworks ITSM. Leveraging the power of Freshservice, our team of experts design and build intelligent, automated employee experiences, empowering your internal support teams to do more with less. From incident management and AI-powered services to comprehensive automation capabilities, Freshservice equips your team to enhance efficiency and deliver exceptional service.

Make your Software Sing Like Celine Dion

Robust Automations

Eliminate repetitive tasks and manual processes that slow down your IT team, boosting service efficiency through no-code workflows and powerful automations

Intelligent Service Management

Harness the capabilities of an enterprise-grade AI engine to make more informed service desk choices, boost agent productivity, and enhance employee experiences.

Extensible Platform

Build ready-to-use connectors, SDKs, and API configurations to scale and grow with your business

Customer-grade employee experiences

Incident Management

Elevate service delivery with top-tier AI, ensuring rapid response times.

Service Request Management

Broaden your service catalog to empower workflows beyond IT, automating operations across various systems, minimizing manual tasks, and guaranteeing swift service delivery.

Integrated Service Channels

Integrate with your entire tech stack to provide modern support, leverage AI for ticket deflection, promote self-service, and way more to help improve employee satisfaction.

Change and Release Management

Understand the full impact of changes with integrated Change Management. Gather contextual details for planning, accelerate change processes with automation, and smooth out the release process to reduce risk.

Problem Management

Adopt industry-leading practices to identify root causes and implement solutions swiftly.

Workload Management

Effortlessly oversee workload with a comprehensive view of tasks allocated to your project team. Gauge their availability for superior planning of forthcoming projects and simplify the management of their tasks to maintain even workload distribution and ensure punctual project completion.

Go beyond traditional managed services