Implementations & Jump Starts

Kickstart your CRM & CX Success

Seamlessly transition to new software without the complications. Our jumpstart and implementation services are designed to integrate seamlessly into your existing tech stack, ensuring your setup and workflows are optimized for success from day one.

Engineered for rapid deployment, our jumpstart packages allow you to leverage the full potential of your CRM and CX software without the need for custom programming or intricate integrations. This means a quick and flexible implementation that is tailored to your unique business needs, allowing you to focus on what matters most.

Make your Software Sing Like Celine Dion

Quick & Flexible Execution

Get up and running quickly with an implementation process that adapts to your schedule and requirements.

Tailored to your business

Ensure your investment drives maximum impact and value with a jump start that is customized to your unique needs and challenges.

Best Practice Recommendations

Leverage our deep software expertise to receive actionable best practice recommendations that streamline your processes and enhance efficiency.

Our Jump Start Process

Kickoff

During this 1-hour virtual meeting, you’ll get to meet your Client Success Manager, discuss your business objectives and expectations for the project, and set a project communication/meeting cadence that fits your timeline and schedule.

Current State Workshops

This is a series of up to three one-hour meetings that are intended to help identify the support roles within your organization, categorize the segments the support requests your organization receives, and uncover areas of potential improvement.

Future State Workshops

In this series of up to seven one-hour meetings, we will discuss how your organization wants to support your clients using the technology available. We will develop a roadmap that documents the “future state” of your process which we will use to configure the platform.

System Configuration

Your Faye Client Success Manager will spend up to 42 hours configuring your application based on the future state identified.

Go-live Orchestration

We will provide a personalized go-live planning document to help ensure your deployment and training goes smoothly.

Admin & Agent Training

Included in your package, you will receive up to 5 hours of virtual training on how to use the system as it has been designed for your organization. Our goal is to enable you and ensure your team has a working knowledge of how to use the system. We utilize a “train-the-trainer” approach where we train a group of admin users who ca function as trainers for your organization.

Post-Launch Support

Up to 12 hours of post-launch support over a period of 5 business days following go-live. We will use this time to help with questions or concerns arising during the initial deployment.

Go beyond traditional managed services