Flare CPG is a one-of-a-kind feature set built on Zendesk Sunshine to address a number of common issues and tasks faced by agents and other staff supporting customers in the Consumer Packaged Goods market sector.
Core Features of Flare CPG
Search for, view, manage and anticipate potential product recall cases
Set thresholds of inquiries per product, UPC or Product group to trigger notifications to vested parties for selected events ie potential recall or spike in product suggestions
Search for in-store stock by postcode and radius
Manage discounts and coupons eligibility & delivery
Create physical mail
Send checks and coupons by physical mail
Consolidate, normalize and respond ‘in-line’ to client inquiries via ‘any’ social media, messaging app, chatbots and email/phone
Manage customer feedback and surveys
Benefits of Flare CPG
Since Flare CPG is built on Sunshine, agents can now complete many common tasks and workflows directly in Zendesk Sell & Support
Reduce the number of licenses required across platforms by enabling agents to trigger workflows and events without logging into integrated systems
Capture and inform on critical events before they turn into bigger problems
Greatly reduce bouncing customers between departments in order to solve their query
Bring uniformity, accuracy, and speed back to the support process
